Francesca Gino and Bradley Staats

"Leaders must constantly emphasize that mistakes are learning opportunities rather than cause for embarrassment or punishment."

"Failure can trigger a torrent of painful emotions - hurt, anger, shame, even depression. As a result, most of us try to avoid mistakes; when they do happen, we try to sweep them under the rug."

"Failure, even for individuals who have a growth mind-set can still be painful, but it doesn't define you as a learner. Failure reveals problems that must be faced, dealt with and learned from. Failure should provide feedback and a solution to be followed."